FAQ & Policies

ShippinG

Upon receiving full payment all items will be available to ship 2-3 business days from the date of purchase. Unless the item is specified as a “made to order” item, please allow up to 7-10 days for the fabrication, completion & shipment of your item. Each product will specify if it’s in stock or a made to order item order.

All orders are shipped via USPS and will include a tracking number and carrier insurance. Please make sure to double check all shipping addresses.

International Shipping

All international pieces will be shipped via USPS and charged a standard rate of $16. I am not responsible for any delays due to customs or import taxes that may apply. Shipping time frames vary depending on country and can potentially take up to 30 days depending on location. All items will be insured for the full amount. Due to shipping time frames all international sales are final. I apologize for any inconveniences!

Returns

All jewelry items are intended to be a final sale. However, I understand the limitations of shopping for jewelry pieces online. If the customer is completely unsatisfied with the piece, I will consider a return upon approval of the item. Buyer is responsible for all shipping and insurance costs, and will not be refunded for the original shipping cost. The item may require a $5-10 re-stocking fee for any polishing/cleaning of the piece. IF the item arrives damaged and/or is stolen/lost the sender is fully responsible for the item. Please fully read each items description, and double check length and width of pieces and finger sizes. If you have any questions about listed items feel free to contact me directly!

Custom design pieces are a final sale, as well as international sales.

All sale item(s) are final.

Wholesale

I am always interested in getting jewelry in new places! Please e-mail all wholesale inquiries to alpenglowjewelryco@gmail.com or click the contact page to fill out a form.

Jewelry Care

Sterling silver will naturally tarnish (or darken) from exposure to air, hot springs, and different climates. Jewelry polishing cloths or dips are a great way to clean your piece. However, please be advised some items are often oxidized to purposely darken the metal to bring out texture and detail. Polishing or dipping your piece in jewelry cleaner will take this oxidization off.

Please consider gemstones while cleaning your piece(s). Not all stones are able to be dipped in jewelry cleaner or cleaned in ultrasonic cleaners.

Copper and brass will naturally patina over time. Copper will usually turn a darker brown or often green. Polishing cloths or homemade vinegar/lemon scrubs are usually a great way to clean the patina and may require frequent cleaning as opposed to sterling silver.

14k gold-filled pieces can naturally tarnish over time. There is no guarantee this will or won’t happen, however luster and shine can usually be retained from using jewelry polishing cloths or mild soap and water to clean the piece.

For information on gold-fill pieces please click the button below.